Terms & Conditions

Terms & Conditions

Last Updated: September 8, 2026

At SG LIVINGS, customer satisfaction is important to us. This Refund Policy explains when returns, exchanges, and refunds may be available for purchases made through www.sglivings.com

1. Return Eligibility

You may request a return if your item meets the following conditions:

  • The item is unused and in its original condition.

  • The item is returned with its original packaging, where applicable.

  • The item is not damaged, altered, washed, or used.

  • The return request is submitted within the applicable return period.

Certain products may not be eligible for return due to their nature, hygiene considerations, or other applicable restrictions.

2. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs or videos of the product and packaging where appropriate

We will review the issue and determine the appropriate solution, which may include a replacement, store credit, or refund.

3. Non-Returnable Items

Certain products may not be eligible for return, including items that:

  • Have been used or damaged after delivery

  • Are missing original packaging where required

  • Have been personalized or specially prepared

  • Cannot be returned for hygiene or safety reasons

  • Are clearly identified as final-sale items

4. How to Request a Return

To request a return, contact us using the contact information below.

Please include your order number and explain the reason for your return.

Do not send an item back before receiving return instructions from SG LIVINGS.

5. Return Shipping

Unless the item is defective, damaged, or incorrectly supplied by us, the customer may be responsible for return shipping costs.

Where the return is due to an error on our part, we may provide appropriate return instructions or cover reasonable return shipping costs, subject to our review.

6. Refund Processing

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method where possible.

The time required for the refund to appear in your account may depend on your bank or payment provider.

7. Partial Refunds

In certain circumstances, only a partial refund may be available, including where:

  • An item shows signs of use

  • The product has been damaged after delivery

  • Original packaging or accessories are missing

  • The item does not meet the return requirements

8. Exchanges

If you would like to exchange an item, please contact us first.

Exchanges are subject to product availability and our return conditions.

9. Late or Missing Refunds

If you have been notified that your refund has been processed but have not received it, please:

  1. Check your bank or payment account.

  2. Contact your payment provider.

  3. Contact your bank if necessary.

If you still cannot locate your refund, contact us at the details below.

10. Cancellation Requests

If you need to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has been processed, packed, or shipped.

11. Contact Us

For return or refund questions, please contact:

SG LIVINGS
Website: www.sglivings.com